Returns and Refund | Lilanies Architectural

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 30 days of purchase. You can return your product for store credita different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

Below are some examples of common exceptions: 

  • Discounted items are final and cannot be returned or exchanged.
  • Returned items must have tags still on and be returned in original product packaging.
  • Returned items must have no visible signs of wear or use.

To initiate a return, please complete the following steps:

  1. Reply to your order confirmation email to request which products you would like to return.
  2. Print the prepaid return shipping label that you will receive by email (follow instructions in email)
  3. Send all items back to us using the label provided.

FAQs

  • How long does it take to receive my refund?
    We issue the refund as soon as the returned goods are received.
  • Do I need to pay returns shipping fees?
    Customers don’t need to pay any returns shipping cost and we will send you a label. However, if the items are not boxed, then customers will be liable for courier handling charges.
  • How long it takes to receive a replacement product?
    We can dispatch the replacement product as soon as the returned items are dispatched.

Contact Us if you have more questions.